Employee Assistance program

MENTAL HEALTH SUPPORT

We spend up to a third of our lives working and at times, personal and work related issues can arise, impacting our day to day lives. It’s up to us at Collar to ensure our workplaces are set up to prioritise our people’s health and wellbeing. That starts with giving all our employees and candidates free and confidential counselling services that are available 24/7.

Access the support and tools you need to manage mental health and enhance overall wellbeing.

CANDIDATE & EMPLOYEE ASSISTANCE PROGRAM

Our business is built on pairing the right people with the right jobs. When it comes to choosing an Employee Assistance Program (EAP) and wellbeing provider, we’ve put our people’s mental health in the best hands. We’re proud to introduce our wellbeing partner, Drake WellbeingHub.

These wellbeing masterminds have been supporting workplace mental health for decades. They’re well-known and respected within the EAP industry, offering tailored wellness services to match each workplace and worker.

Every member of our staff, past or present can access solution-focused therapy to address both professional and personal problems. This wellness program takes a holistic approach to wellbeing. Whether you’re struggling with stress and anxiety, bullying or harassment, addiction, depression, domestic issues, grief, trauma, a major life change, or any other issue that is impacting your wellbeing, we can support you.

We offer support for just about any issue, except legal services. The team at Drake WellbeingHub have over 15,000 experienced clinicians on staff, giving you the option to open up to somebody who understands your needs and life experience. They have therapists in the LGBTQI+ community, from a range of diverse backgrounds, working with those living with a disability, someone experiencing family and domestic violence, challenges being faced by all workers. No matter what type of specialised counselling services you need, they can match you with the right person to help.

If you’re currently employed by Collar or have been a past candidate that is presently struggling, help is available. Call 1300 135 600 now or download the Drake WellbeingHub App to start the process. Contact us if you have any questions.

CONVENIENT

There’s no point in having an industry-leading wellness program if nobody uses it. When we were searching for the right EAP for Collar, convenient access to high-quality services was our top priority.

Drake WellbeingHub makes accessing therapy easy. All it takes is dialling 1300 135 600 and you’ll be connected with a qualified clinician, this phone line is open 24 hours, every day of the year.

Whether you need help on the weekend, at 2am, or on Christmas morning, their experienced psychologists will be there to answer your call. If you don’t wish to call, you can simply go onto the app to see other ways to seek assistance. You can also access and discover more about the services available to you through the Drake WellbeingHub app or website. You can also contact the Collar Work Health and Safety Team via our 24/7 freecall number.

CREDIBLE

It’s important to us that our people have access to high-quality services. You don’t just need somebody who will listen to your problems, but someone who can guide you through them and provide you with actionable steps forward.

The team at Drake WellbeingHub takes this seriously. All of their clinicians have a minimum of five years counselling experience, post receiving their qualifications. They all have previous EAP counselling experience, with specialist clinicians to help you through complex work issues.

CONFIDENTIAL

We understand that you may not feel comfortable opening up to your employer or colleagues about your mental health and wellbeing. This is why Collar implemented an Employee Assistance Program to give staff the freedom of using a confidential counselling service.

All Drake WellbeingHub counselling sessions and wellbeing services are completely confidential. They are bound by the privacy act, meaning personal and counselling session information, will never be provided to Collar. The only exceptions to this rule are when there is a high risk of harm to you or others. Feel free and safe to discuss anything and everything with your clinician without it ever leaving the room.

HOW IT WORKS

The best part about our health and wellbeing services is how easy they are to access and use. Whether you call the direct line or make contact through their app or website, you will instantly be connected with an experienced, qualified clinician who has mental health first aid training.

Through this initial chat, the clinician will assess your needs and assign an appropriate therapist who has either relevant specialist expertise or shared lived experience aligning with your culture and identity. This therapist will become your case manager, ensuring that you always speak to the same person each time you reach out.

From there, the therapy begins. All of our people have access to three free sessions of counselling each year. These sessions can be taken consecutively to resolve a complex issue or throughout the year, whenever needed.

HOW IT WORKS

The best part about our health and wellbeing services is how easy they are to access and use. Whether you call the direct line or make contact through their app or website, you will instantly be connected with an experienced, qualified clinician who has mental health first aid training.

Through this initial chat, the clinician will assess your needs and assign an appropriate therapist who has either relevant specialist expertise or shared lived experience aligning with your culture and identity. This therapist will become your case manager, ensuring that you always speak to the same person each time you reach out.

From there, the therapy begins. All of our people have access to three free sessions of counselling each year. These sessions can be taken consecutively to resolve a complex issue or throughout the year, whenever needed.

SPECIALISED WELLBEING SERVICES

Nutrition
Program
Manager
Support
Program
Candidates
& Temporary
Workers
Critical
Incident
Management

We believe that proper nutrition is essential for a thriving, happy workplace. How can we feel our best at work without the right fuel in our bodies? The Nutrition Program gives our people access to three private sessions with a registered dietician every year. Discover how to improve your gut health, boost your energy, manage medical conditions, or simply expand your knowledge about nutrition in general.

The manager support program is designed to help our leaders help their teams. It allows our managers, HR representatives, recruiters and supervisors to receive objective and confidential support from highly trained clinicians. From dealing with workplace friction to recognising the signs of anxiety, stress, and depression in their teams, our leaders can access advice regarding complex workplace issues from the experts themselves.

This EAP is available to all of our people, not just our direct employees. You can access these resources whether you’re a temporary worker, have been previously placed by us, or are a current active candidate working with our recruitment experts. Even if you’re settled at your new company, you can still access all of these support services to manage your mental health and overall wellbeing.

When the unexpected happens, Drake WellbeingHub will help us through. Accidents and distressing events can occur in any workplace, especially on higher-risk sites common in the mining, transport, and construction industries. Critical incident management provides our people with psychological first aid, supporting them with immediate counselling and coping strategies.

Nutrition
Program

We believe that proper nutrition is essential for a thriving, happy workplace. How can we feel our best at work without the right fuel in our bodies? The Nutrition Program gives our people access to three private sessions with a registered dietician every year. Discover how to improve your gut health, boost your energy, manage medical conditions, or simply expand your knowledge about nutrition in general.

Manager
Support
Program

The manager support program is designed to help our leaders help their teams. It allows our managers, HR representatives, recruiters and supervisors to receive objective and confidential support from highly trained clinicians. From dealing with workplace friction to recognising the signs of anxiety, stress, and depression in their teams, our leaders can access advice regarding complex workplace issues from the experts themselves.

Candidates
& Temporary
Workers

This EAP is available to all of our people, not just our direct employees. You can access these resources whether you’re a temporary worker, have been previously placed by us, or are a current active candidate working with our recruitment experts. Even if you’re settled at your new company, you can still access all of these support services to manage your mental health and overall wellbeing.

Critical
Incident
Management

When the unexpected happens, Drake WellbeingHub will help us through. Accidents and distressing events can occur in any workplace, especially on higher-risk sites common in the mining, transport, and construction industries. Critical incident management provides our people with psychological first aid, supporting them with immediate counselling and coping strategies.

Are you or is someone you know struggling?
Help is in the palm of your hand.

Often the hardest part of overcoming mental health challenges is asking for help. If you have been struggling to resolve a concern that is impacting your life, your first step is to make a positive change and pick up the phone. Whether you decide to go through with a counselling session or just want to know more about what services are available, a team of friendly, confidential therapists are always ready to take your call.

Call 1300 135 600 or contact our team to download the app.